General Support
support@parqnow.comQuestions about holds, your account, or the app
We're here to help
Get answers fast or reach our team directly.
Last updated: May 22, 2026
Billing & Payments
billing@parqnow.comPayment issues, refunds, subscription questions
Monitor Support
monitors@parqnow.comEarnings, vetting status, dispatch questions
Safety Concerns
safety@parqnow.comReport unsafe behavior or incidents
Frequently asked questions
How does ParqNow work?
You request a hold through the app. A Parking Monitor drives to your chosen lot and physically holds a space until you arrive. You pay only when the hold is complete.
How much does a hold cost?
Single holds are $4.99. Subscribers get discounted holds included in their monthly plan.
What if I can't find the monitor?
Your monitor's location is shown in the app in real time. Contact support at support@parqnow.com if you need help.
How do I become a Parking Monitor?
Sign up at parqnow.com/monitor-signup. You'll complete our vetting process including identity verification and background check.
When do monitors get paid?
Monitors are paid daily for completed holds via Stripe direct deposit.
What areas does ParqNow serve?
We currently serve the DMV area (DC, Maryland, Virginia). More cities coming soon.
How do I cancel my subscription?
Go to Account Settings in the app and select Manage Subscription, or email billing@parqnow.com.
How do I delete my account?
Email support@parqnow.com with your request. We'll process it within 5 business days.
Response times: We aim to respond to all inquiries within 24 hours during business hours (Mon–Fri 9am–6pm ET).